Return policy

Return

If you have bought something that is not suitable for size or taste, you are of course welcome to return the item(s) it concerns. You have fourteen (14) days full return from the day you receive your package or from the day your package is received at the desired service point.

For orders with a value of less than 500DKK the customer must pay  29DKK for return shipping.

For orders over 500DKK return shipping is free.

 

How to return items ordered on liberte.dk

Orders can be returned with the enclosed return label.

Remember to fill out the enclosed return slip as well. 

Notice that all returns are at your own risk.

The return address is:

Liberté A/S
Bredgade 4
DK 6000 Kolding

If you have any questions about return, please contact our customer service at shop@liberte.dk.

In order to facilitate the processing time, and thus also increase the speed of when you get your money back, it is very important that you fill out and enclose the return bill with reason codes for your return(s).

Return of products is at your own risk and you are responsible for ensuring that the content of the return package are properly packed.

In addition, return packages must NEVER be sent without shipment or per. COD.

How to exchange products ordered at liberte.dk

If you wish to change to a different size or colour, please place a new order at liberte.dk and then send the unwanted item back to us. In this way you will receive the correct item(s) as soon as possible and the money for the return goods will be credited within five (5) business days after arrival to our warehouse.

Refunds

All refunds will be made within five (5) business days after arrival to our warehouse, after which the money should be visible on your account. Please talk to your bank if you experience problems. We can unfortunately not help with this issue after refunding your money.

If you have paid with MasterCard, however, it may take up to thirty (30) days before the money is visible on your account.

Please return products in good, undamaged and unused condition to expect a refund of the purchase price of the product. If products are not returned in substantially the same condition as delivery (including original tags and polybag), then we reserve the right to refund you a lesser amount than the original purchase value, as we can’t resell used products.

You are of course welcome to try the item to estimate size, fit, etc. without affecting the value of the item.

Of course, the above is NOT valid for approved claims or for products which have already been used.