Return

If you have bought something that is not suitable for size or taste, you are of course welcome to return the item(s) it concerns. You have fourteen (14) days full return from the day you receive your package or from the day your package lands at the desired service point.

How to return items ordered on liberte.dk

Orders above 500 DKK
Orders above 500 DKK can be returned for free with the enclosed return label. Remember to fill out the enclosed return slip as well. 

Orders under 500 DKK
Orders under 500 DKK can not be returned for free, and is at your own expenses. 

Please use the enclosed return label. Remember to fill out the enclosed  returnslip as well. Notice that all returns are at your own risk and additional expenses.

The return address is:


Liberté A/S
Østergade 15
6000 Kolding

If you have any questions about return, please contact our customer service at shop@liberte.dk.

In order to facilitate the processing time, and thus also increase the speed of when you get your money back, it is very important that you fill out and enclose the return bill with reason codes for your return(s).

Return of goods is at your own risk and you are responsible for ensuring that the contents of the return package are properly packaged.

In addition, return packages must NEVER be sent without shipment or per. COD.

How to exchange goods ordered at liberte.dk

If you wish to change to a different size or colour, please place a new order at liberte.dk and then send the unwanted item back to us. In this way you will receive the correct item(s) as soon as possible and the money for the return goods will be credited within five (5) business days of arrival to our warehouse

Refunds

All refunds will be made within five (5) business days after arrival to our warehouse, after which the money should be visible on your account. Please talk to your bank if you experience problems. We can unfortunately not help with this issue after refunding your money.

If you have paid with MasterCard, however, it may take up to thirty (30) days before the money is visible on your account.

Please return goods in good, undamaged and unused condition to expect a refund of the purchase price of the product. If goods are not returned in substantially the same condition as delivery (including original brands), then we reserve the right to refund you a lesser amount than the original purchase value, as we can’t resell used goods.

You are of course welcome to try the item to estimate size, fit, etc. without affecting the value of the item.

Of course, the above is not valid for approved claims for good which have already been used.